Terms of Use

1. Account Terms

To access and use the Services, you must be at least 18 years of age and have registered for a Shopify account. You acknowledge that ZEN.AI will use the email address you provide as the primary method of communication.

2. Acceptance

Your use of ZEN.AI is governed by these Terms of Use. They apply to the service made available through the Shopify.com app store. ZEN.AI is provided by Resolve Digital LLC, a limited liability company in California, USA. The Terms of Use shall be governed by and interpreted in accordance with the laws of the State of California.

This Terms of Use document is a legal agreement. In using ZEN.AI you acknowledge you understand and agree to be bound by the following terms and conditions.

We may periodically update and modify these Terms of Use. By continuing to use ZEN.AI after we notify you of any modification, you indicate your acceptance. If you do not agree you are entitled to terminate (see in Section 12).

3. About ZEN.AI

ZEN.AI is a service intended for use in your Shopify store. The service collects and analyzes client data to calculate and display product recommendations. You may use ZEN.AI solely in connection with and for the purposes of your Shopify store.

4. Your Online Store

You are solely responsible for all the content you display through ZEN.AI on your online store. You may not use ZEN.AI for any illegal or unauthorized purpose. You must comply with local laws and regulations regarding data privacy and handling of personal data. Where required, you are responsible for obtaining your customers’ consent to store and use the personal data collected from your online store and for sending marketing messages to them.

5. Fees

ZEN.AI fees are presented in our price list, available at zen.ai. The price list is subject to change upon 30 days notice. Such notice may be provided at any time by posting on the ZEN.AI site.

6. Information That We Collect; Privacy

Our software (hosted by a third party service provider) automatically collects information from your online store.

You may send us the first/last name, email, and customer ID of your online store’s registered customers. We will collect the data sent by you and the information seen when the customer uses your online store and connects to our servers, including but not limited to: browsing, purchasing, and IP-address. Sending or storing any other personal data with ZEN.AI is forbidden.

We may use the information collected through ZEN.AI for our legitimate business purposes provided it is not identifiable to any person or to your online store.

We may store and process the information we have collected on servers in the USA which have been determined to ensure adequate protection of personal data. By using ZEN.AI outside the USA, you consent to our transferring and storing your information outside your country of residence.

ZEN.AI uses and sends cookies to your visitors’ browsers. Your visitors must allow the use of cookies and have javascript enabled for ZEN.AI’s features to be used.

7. Limited Warranty

We strive to ensure ZEN.AI is always available but we make no warranty that it will be uninterrupted, secure or error-free. The Service is provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.

We make no warranty as to the results you may achieve by using this service.

In the event that ZEN.AI is not available or that there are operational errors we will make every reasonable effort to fix it quickly.

8. Limitation of Liability

Our liability for a breach in connection with ZEN.AI and/or these Terms of Use excludes any indirect, incidental or intangible loss or damage. Our aggregate liability shall be limited to the total fees paid by you to us during the thirty (30) days prior to the date on which the breach arose.

In no event shall ZEN.AI be liable for loss of production, corruption to software or data, loss of profits, contracts, or revenues, loss of operation time or goodwill, whether caused directly or indirectly, or for any indirect, incidental, punitive or consequential loss, damage, cost or expense.

9. Indemnity

You agree to indemnify and hold us (and our officers, directors, employees or partners) harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Use or the documents it incorporates by reference, or your violation of any law or the rights of a third party.

10. Dispute Resolution and Governing Law

If a dispute arises between us, please email partners@resolvedigital.com and we will work quickly towards a solution. Should we not be able to solve the dispute amicably, the Terms of Use shall be governed by and interpreted in accordance with the laws of the State of California without regard to principles of conflicts of laws.

11. Modification to Services

We reserve the right at any time, and from time to time, to modify or discontinue the ZEN.AI Service (or any part thereof) with or without notice.

12. Termination

You may terminate your use of ZEN.AI by uninstalling it via the Shopify app store. You will not be entitled to refunds of any fees, pro rata or otherwise. Any outstanding balance owed to ZEN.AI for your use of the Services through the effective date of such termination will immediately become due and payable in full.

We can terminate these Terms of Use at any time with 14 day notice by sending you an email at the address you provided during registration. Upon termination your right to use ZEN.AI ends and we will remove your account. We can terminate or suspend your use of ZEN.AI if your payment is refused by your credit card company.

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